Meadowview Homes is committed to constructing our houses and offer related services to the highest standard. We work hard to resolve our customers issues but we know that sometimes things can go wrong. If you have a concern or are dissatisfied in any way, we’ll do our best to resolve your issue in responsive, fair and transparent way.
We’ll investigate all complaints competently, diligently and impartially and every complaint will be assessed fairly, consistently and promptly, taking into account all relevant factors to ensure a fair outcome. We encourage our customers to follow the following steps
Step 1 Discuss your issues with your local team
If you have reserved your home but are yet to complete the final stages of purchase, please raise your concerns with your Sales Executive at the Sales suite.
If you’ve already moved into your home on an active development then please contact the site manager. If however your development is completed and the team have left site, please contact our customer services team at firstname.lastname@example.org
Step 2 If our site team are not able to assist you
If you have spoken with the local team and your questions / concerns remain unanswered then please escalate your complaint to our Operations Director. The Operations Director has overall responsibility for ensuring our customers receive the highest levels of care and will ensure that your dissatisfaction is handled by the most appropriate person within our company. Your complaint will be acknowledged within 24 hours and the appropriate team will respond within 7 days.
Step 3 – If you are still not happy with the responses you have been given
If you are still not happy with the responses you have been given then you may be able to ask the Consumer Code or your home warranty provider for an independent review.